Refunds and Returns Policy

ULIZA MALL Refund and Returns Policy

Last updated: [15th May 2023]

Thank you for choosing ULIZA MALL for your shopping needs. We are dedicated to delivering top-notch products and exceptional customer service. In the event that you are not entirely satisfied with your purchase, we have outlined our refund and returns policy below.

  1. Returns Eligibility

1.1 Same Day Returns: We accept returns on the same day as delivery. If you find any issues with your order upon receipt, kindly contact us promptly to initiate the return process. Please note that the returned items must be unused, undamaged, and in their original packaging.

1.2 Returns After 1 Day of Shipping: Returns are not accepted after one day of shipping unless there is a product defect or an error on our part. We encourage you to thoroughly inspect your order upon delivery to ensure its quality and accuracy.

  1. Return Process

2.1 Contact Us: To initiate a return, please reach out to our customer support team within the eligible return period. You can contact us via email at or by phone at +24727041162. Provide your order details and the reason for the return.

2.2 Return Authorization: Upon receiving your return request, our team will assess eligibility and provide further instructions. Supporting documentation or photographs may be required to validate the reason for the return.

2.3 Return Shipment: If your return is approved, we will furnish you with a return shipping address. Ensure the returned items are securely packaged to prevent damage during transit. Return shipping costs are your responsibility.

2.4 Refund or Exchange: After receiving and verifying the condition of the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method through cash or bank transfer, and exchanges will be promptly shipped out.

  1. Non-Returnable Items

Certain items are not eligible for returns, such as custom-printed wristbands personalized according to your specifications. Additionally, items showing signs of use, damage, or alteration may not be accepted for return.

  1. Refund Processing Time

Refunds will be processed within [number of days] from the date we receive the returned items. The time for the refund to reflect in your account may vary depending on your payment provider.

  1. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at: Email: Address: ULIZA MALL, Imenti House Shop 35, 1st floor, Nairobi, Kenya

We are here to assist you and ensure your satisfaction with your ULIZA MALL purchase.

By placing an order with us, you acknowledge and agree to comply with our refund and returns policy outlined above.

Note: This refund and returns policy applies to purchases made directly from ULIZA MALL. If you purchased our products through a third-party retailer, please refer to their respective refund and returns policy.